Refund policy
Cancellation policy
Advertising & Displays Werbecenter-Berlin GmbH, operator of the online shop www.werbecenter-berlin.de Sophie-Charlotten-Str. 92, 14059 Berlin, informs you below about your statutory right of withdrawal.
If you are a consumer (i.e. a natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed), you have a statutory right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you—who is not the carrier—took possession of the goods.
To exercise your right of withdrawal, you must inform us
Advertising & Displays Werbecenter-Berlin GmbH
Sophie-Charlotten-Str. 92
14059 Berlin
Phone: +49 30 / 34 50 679 66
Email: info@werbecenter-berlin.de
by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.
You can also use our online withdrawal form at the following link:
https://werbecenter-berlin.de/pages/ruckgaberecht-reklamation
If you make use of this option, we will immediately send you confirmation of receipt of your withdrawal (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the deadline expires.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments we have received from you—including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us)—without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal.
We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise. In no event will you be charged for this refund.
We may refuse to refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.
Exclusion or expiry of the right of withdrawal
Unless otherwise agreed, the right of withdrawal does not apply to the following contracts:
(a) for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
(b) for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
(c) for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
(d) for the delivery of goods that have been inseparably mixed with other goods after delivery due to their nature;
(e) for the delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which cannot be delivered until at least 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
(f) for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been removed after delivery;
(g) for the delivery of newspapers, magazines, or illustrated magazines, with the exception of subscription contracts.