FAQ

Unfortunately not. Please note that orders can only be placed through our online shop. www.werbecenter-berlin.de This is possible. You can browse our product range at any time and conveniently place your order online.

Select the desired product category from the top menu bar, choose a product, add it to your shopping cart in the desired size, and complete your order at checkout.

Yes, you can combine as many different designs and products as you like in one order. Due to varying production times, delivery may arrive in multiple packages.

An overview of all available payment methods can be found at the bottom of the website.

For many items, you can select express production directly. You'll see the estimated shipping date immediately. This helps you with your planning. We produce from Monday to Friday. Shipping time with our external carriers is then added to this. Delivery via DHL, GLS, or UPS takes place from Monday to Saturday and typically requires 1-5 business days, depending on the delivery location and country.

If you wish to change your order regarding the shipping or payment method, delivery or billing address, please send us an email stating your order number to info@werbecenter-berlin.de. We will gladly assess the feasibility. 

Some description: If, for example, you would like a mirrored view of an image, we will gladly check this for you. Please send us an email beforehand with the item details, dimensions, and the image name toinfo@werbecenter-berlin.de.

Do you have a complaint or claim? To ensure prompt processing, please send us a brief description of the reason and photos by email to info@werbecenter-berlin.de. We ask for your understanding that we unfortunately cannot accept complaints without the necessary damage photos.

Please inform us immediately of any transport damage, as this must be reported to our logistics partner. Please send the claim and photos by email to info@werbecenter-berlin.de. The photos should not exceed 20 MB in total. Please wait for our response regarding the next steps. Please retain the packaging until we have clarified the matter.

Despite our best efforts, it is possible that you may receive the wrong item. If this happens, please contact us immediately by email at info@werbecenter-berlin.de Please inform us of the return. Please provide us with the order number printed on the package. We will arrange for the return and inform you about the next steps. If you return your goods unsolicited and freight collect, you will be charged for the shipping costs incurred.

• Trade fair appearances: Complete solutions for your successful trade fair appearance, from banners and roll-ups to indoor advertising banners. and outdoor area.

• Wall decorations: High-quality canvases or  for your interior spaces – whether at home, in the office or in the practice.

• Individual customizations: Prints according to your wishes in various sizes and formats, always perfectly tailored to your needs.

Products certified to B1 are considered flame-retardant. This is important in the trade fair sector, and its necessity must be clarified with the organizer beforehand. Canvas prints and wall decals are flame-retardant (with a fire protection certificate). For exhibition walls, counters, and roll-up banners, the certification can be selected directly on the product page.

Please enter your voucher code directly in the shopping cart. The voucher value will be displayed immediately and deducted from the order total.

Please refer to the instructions included with the respective product. 

To make changes, you must first log in with your existing credentials. You can then add new contact details or modify existing ones.

Your customer account provides an overview of your orders. You can manage your address, delivery address, and bank details. You also have the option to save your designs and continue using them later.

Exchanges are possible for many items. You can order a reprint (replacement print) of your roll-up banner design in our shop. We do not offer in-house exchanges. You are welcome to change the design yourself using our video tutorial: Motif exchange RollUp (YouTube).