FAQ

How to place an order?
Select the desired product category in the top menu bar, choose a product, add it to the shopping cart in the needed size, and complete your order at the checkout.

Is it possible to order by email, phone, or fax?
Unfortunately, no. Please note that orders can only be placed through our online shop www.werbecenter-berlin.de. This allows you to browse our range at any time and benefit from many service options and tracking.

Can I order several motifs / products at the same time?
Yes, you can combine as many different motifs and products as you like in one order. Each motif requires a several position. 

Payment options
An overview of all available payment methods can be found at the bottom of the website.

I need the product by a specific date!
For many items, you can select express production directly. You will immediately see the estimated shipping handover date. This serves as a guide for your planning. We produce from Monday to Friday. Added to this is the shipping time with external transport companies. Depending on product and destination delivery by DHL, GLS, or UPS (express might be available), courier service or self pickup (equals handover date) is available.

Changing my order?
Generally it is not possible to change options after placing your order. We will try our best to make it possible. Please send us an email stating your order number to info@werbecenter-berlin.de. We will check the feasibility. Please note that the checking / correspondence might postpone the turnaround time of your order.

Requesting a different configuration
If you would like, for example, a mirrored view of a motif, we will be happy to check this for you. Please send us an email in advance with the article details, dimensions, and the motif name to info@werbecenter-berlin.de.

What do I need to consider in case of a complaint?
Do you have a complaint or a reclamation? To ensure fast processing, please be sure to send us a short description of the reason and photos by email to info@werbecenter-berlin.de. We ask for your understanding that we unfortunately cannot accept complaints without the required images of the damage.

Complaints regarding transport damage:
Please inform us immediately of any transport damage, as this must be reported to our logistics partner. Please send the complaint and photos by email to info@werbecenter-berlin.de. The photos should not exceed a total size of 20 MB. Please wait for our feedback on how to proceed. Please keep the packaging until we have clarified the matter.

Complaints regarding incorrect delivery:
Despite great care, it can happen that you receive an incorrect item. In this case, we ask you to inform us immediately by email at info@werbecenter-berlin.de. Please tell us the order number noted on the package. We will take care of the collection and inform you about the further procedure. If you return your goods unsolicited and freight collect (unpaid), the resulting shipping costs will be charged to you.

What products does Werbecenter-Berlin offer?
Our range consists of decoration items and wall art for the office or home. In addition, there is a wide range of trade fair items, such as roll-ups, exhibition walls, and advertising banners. Design your wallpaper or a company sign directly in our online designer, or upload images for an XXL birthday banner. We offer individual products and custom gift ideas such as decorative letters, cardboard displays, photo banners, tablecloths, and business cards.

What are flame-retardant products?
Products certified as B1 are considered flame-retardant. In the trade fair sector this is oftenly mandatory for fire safety guidelines, and the necessity must be clarified by you with the organizer in advance. The products canvas and wall tattoos are flame-retardant (with fire protection certificate). For exhibition walls, counters, and roll-ups, the certification can be selected directly in the article options.

How do I redeem a voucher?
Please enter your voucher code directly in the shopping cart. The voucher value will be displayed immediately and deducted from the order value.

Can I clean my motif?
Please refer to the instructions for the respective product.

How can I change the data stored in my customer account?
To make changes you must first log in with your existing data. You can then add new contact details or change existing ones.

What are the benefits of a customer account?
In your customer account, you have an overview of your orders. You can manage your address, delivery address, and bank details. You also have the option to save the motifs you have created and continue using them at a later time.