Cancellation policy

The Dekoli GmbH, operator of the online shop www.werbecenter-berlin.de, Sophie-Charlotten-Str. 92, 14059 Berlin, informs you below about your statutory right of withdrawal.

If you are a consumer (i.e., a natural person who enters into a legal transaction for purposes that are predominantly neither attributable to your commercial nor your independent professional activity), you have a statutory right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you – who is not the carrier – took possession of the goods.

To exercise your right of withdrawal, you must inform us

Advertising Center Berlin c/o Dekoli GmbH
Sophie-Charlotten-Str. 92
14059 Berlin
Telephone: +49 30/34 50 679 0
E-mail: info@werbecenter-berlin.de

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).
You can also use our online cancellation form in the top section of the page.

If you make use of this option, we will immediately send you confirmation of receipt of your cancellation (e.g. by email).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the deadline expires.

Consequences of the revocation

If you cancel this contract, we will reimburse all payments received from you – including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our cheapest standard delivery option) – without undue delay and at the latest within fourteen days from the day on which we receive your cancellation notice.

For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this refund.

We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion orExpiry of the right of withdrawal

The right of withdrawal exists – unless otherwise agreed – not in the following contracts:

  • (a) for the supply of goods which are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • (b) for the supply of goods which are liable to deteriorate or expire rapidly;
  • (c) for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
  • (d) for the supply of goods which, after delivery, have become inseparably mixed with other goods due to their nature;
  • (e) for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market which are beyond the control of the trader;
  • (f) the supply of audio or video recordings or computer software in a sealed package if the seal has been broken after delivery;
  • (g) for the supply of newspapers, magazines or periodicals, with the exception of subscription contracts.
  • (h) Goods which become unusable due to their nature if opened or used
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